Shipping Policy
Clear information about delivery charges, timing, and order changes within Saudi Arabia.
Thahab provides free home delivery on purchases over SAR 250 in Riyadh and Jeddah, excluding some remote or non-service areas.
Shipping Charges
Shipping charges are subject to the products in your cart and the total order value. A sliding scale applies to orders below SAR 250, and the applicable charge is shown clearly at checkout.
Delivery Information
- Riyadh: Next-day delivery for orders placed before 6 PM daily.
- Other cities: 48–72 working hours within city limits, excluding remote areas.
- Delivery timelines may vary according to the area and distance.
- If delivery is postponed by the customer or no one is available when our representative arrives, delivery will be rescheduled for the next available date and communicated to the customer.
- If an order cannot be accepted for more than 14 days, the invoice will be cancelled and the amount issued as store credit.
- Delays may occur due to circumstances beyond our control. We will notify you within a reasonable time if this happens.
Frequently Asked Questions
Do you ship internationally?
No. Delivery is available within Saudi Arabia only.
Can I track my order?
Live website tracking is not currently available. We send order updates by email or SMS. For urgent updates, contact Customer Care on WhatsApp.
Are there quantity, weight, or dimension limits?
There are no specific limits.
Can I cancel an order after dispatch?
No. Orders cannot be cancelled after dispatch. You may cancel before dispatch without charge.
What happens if I receive an incorrect product?
If the error was made by Thahab, we will replace it with the correct product within a target of two to three working days, subject to availability.
What happens if I am unavailable for delivery?
We will reschedule delivery for the next available date. If the delay exceeds 14 days, the order will be cancelled and the amount issued as store credit.
Can I nominate someone else to receive my order?
Yes. The recipient must present a copy of their ID at delivery, and Customer Care should be notified in advance.
Can I change my delivery address?
Yes, before the order is out for delivery and within the same city, by contacting Customer Care. Some locations may be outside our service area.
Can I add an item to an existing order?
Existing orders cannot be amended. Please place a new order for any additional items.
Need Help?
Contact us about an order update or a delivery request using the details below.