Policy
Returns Policy
Last updated: April 11, 2026
1. Overview
At Thahab, we are committed to delivering premium-quality non-alcoholic beverages. Due to the consumable nature of our products, returns are limited. However, we ensure a fair and efficient resolution process for any issues with your order.
2. Eligibility for Returns & Refunds
We accept claims under the following circumstances:
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Products received damaged (e.g., broken bottles, leaking cans)
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Incorrect items delivered
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Missing items from your order
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Product quality issues (e.g., contamination, off taste, expired product)
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Delivery-related damage
We do not accept returns or refunds for:
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Change of mind
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Taste preference
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Opened or consumed products (unless a quality issue is reported)
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Orders placed incorrectly by the customer
3. Claim Window
All claims must be submitted within 48 hours of delivery.
To submit a claim, customers must provide:
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Order number
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Description of the issue
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Clear photo or video evidence
Claims submitted outside this window may not be accepted.
4. Resolution Options
Once a claim is reviewed and approved, Thahab will offer one of the following:
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Replacement (preferred) – shipped at no additional cost
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Store Credit – issued to your account for future purchases
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Refund – issued to the original payment method (case-by-case basis)
5. Return Requirements
Due to hygiene and safety regulations for consumable goods:
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Physical returns are generally not required
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Customers may be asked to safely dispose of affected products
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In certain cases, Thahab may arrange collection at its discretion
6. Shipping & Costs
Thahab Covers Costs When:
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Product is damaged or defective
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Incorrect items are delivered
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Items are missing
This includes:
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Replacement shipping
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Any required return logistics
Customer Covers Costs When:
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Incorrect address is provided
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Delivery fails due to customer unavailability
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Re-delivery is requested
A re-delivery fee may apply.
7. Refund Processing
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Refunds are processed within 5–10 business days
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Processing time may vary depending on your payment provider
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Store credits are typically issued within 24 hours
8. Subscription Orders
For subscription-based purchases:
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Orders can be modified or cancelled prior to billing
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Once processed, subscription orders are non-refundable
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Exceptions apply for damaged or defective products
9. Compliance
In accordance with regional consumer protection regulations and food safety standards, consumable products are non-returnable unless defective or incorrect.
10. Policy Misuse
Thahab reserves the right to decline claims in cases of suspected misuse, abuse of policy, or repeated refund requests.
11. Contact Us
For all claims and support requests, please contact:
