Returns & Refunds Policy

1. Overview

At Thahab, we are committed to delivering premium-quality non-alcoholic beverages. Due to the consumable nature of our products, returns are limited. However, we ensure a fair and efficient resolution process for any issue with your order.

2. Eligibility for Returns & Refunds

We accept claims under the following circumstances:

• Products received damaged, such as broken bottles or leaking cans.
• Incorrect items delivered.
• Missing items from your order.
• Product quality issues, such as contamination, off taste, or an expired product.
• Delivery-related damage.

We do not accept returns or refunds for:

• Change of mind or taste preference.
• Opened or consumed products, unless a quality issue is reported.
• Orders placed incorrectly by the customer.

3. Claim Window

All claims must be submitted within 48 hours of delivery. Please provide your order number, a description of the issue, and clear photo or video evidence. Claims submitted outside this window may not be accepted.

4. Resolution Options

Once a claim is reviewed and approved, Thahab will offer one of the following:

• A replacement, shipped at no additional cost. This is our preferred resolution.
• Store credit for a future purchase.
• A refund to the original payment method, assessed case by case.

5. Return Requirements

Due to hygiene and safety requirements for consumable goods, physical returns are generally not required. Customers may be asked to safely dispose of affected products, or Thahab may arrange collection at its discretion.

6. Shipping & Costs

Thahab covers replacement shipping and any required return logistics when a product is damaged, defective, incorrect, or missing. A re-delivery fee may apply when an incorrect address is provided, delivery fails due to customer unavailability, or re-delivery is requested.

7. Refund Processing

• Refunds are processed within 5–10 business days.
• Processing time may vary depending on your payment provider.
• Store credits are typically issued within 24 hours.

8. Subscription Orders

Subscription orders can be modified or cancelled before billing. Once processed, they are non-refundable, except in cases involving damaged or defective products.

9. Compliance

In accordance with applicable consumer protection and food safety requirements, consumable products are non-returnable unless defective or incorrect.

10. Policy Misuse

Thahab reserves the right to decline claims in cases of suspected misuse, abuse of policy, or repeated unreasonable refund requests.

11. Contact Us

For all claims and support requests, use the contact details below.